**How to Check Balance in StarHub**
StarHub, Singapore’s leading telecommunications provider, empowers its customers with a multitude of convenient options to check their account balance. Whether you’re a mobile, broadband, or prepaid user, StarHub has got you covered. Here’s a comprehensive guide to help you stay on top of your account with ease:
Mobile
1. My StarHub App:
The My StarHub app is your one-stop solution for all your account management needs. With just a few taps, you can access your balance, track usage, and manage your account on the go.
Steps:
1. Download the My StarHub app from the App Store or Google Play.
2. Log in using your StarHub account credentials.
3. Tap on the “Balance” tab to view your current account balance in real-time.
2. USSD Code:
*121# is a quick and easy way to check your balance via USSD (Unstructured Supplementary Service Data).
Steps:
1. Dial *121# on your mobile phone.
2. Press the “Call” button.
3. Your account balance will be displayed on your phone’s screen.
3. SMS:
Need to check your balance on the go? Simply send an SMS with the keyword “BAL” to 1111.
Steps:
1. Create a new SMS message.
2. Type “BAL” in the message body.
3. Send the message to 1111.
4. You will receive an SMS containing your account balance.
Broadband
1. My StarHub App:
Just like the mobile app, the My StarHub app also provides access to your broadband account balance.
Steps:
1. Log in to the My StarHub app with your broadband account credentials.
2. Tap on the “Broadband” tab.
3. Your broadband account balance will be displayed on the screen.
2. Online Account Management:
Head over to StarHub’s online account management portal for a comprehensive view of your broadband account.
Steps:
1. Visit the StarHub website at www.starhub.com.
2. Click on “My Account” in the top right corner.
3. Sign in using your broadband account credentials.
4. Your account balance will be displayed on the homepage.
Prepaid
1. My StarHub App:
No surprises! The My StarHub app is the key to checking your prepaid balance as well.
Steps:
1. Log in to the My StarHub app with your prepaid account credentials.
2. Tap on the “Prepaid” tab.
3. Your prepaid account balance will be displayed on the screen.
2. USSD Code:
Dial *100# from your prepaid mobile phone.
Steps:
1. Dial *100# on your phone.
2. Press the “Call” button.
3. Your account balance will be displayed on the phone’s screen.
Common Mistakes to Avoid
- Using an incorrect USSD code or SMS keyword.
- Sending the SMS message to the wrong number.
- Not having a stable internet connection when using the My StarHub app.
Why It Matters
Knowing your account balance is crucial for:
- Managing your expenses: Avoid overspending by monitoring your balance regularly.
- Topping up on time: Ensure you have enough credit to make important calls or access data.
- Troubleshooting issues: If your service is interrupted, checking your balance can help identify potential causes.
Benefits of Checking Your Balance
- Peace of mind: Knowing your balance gives you a sense of control over your account.
- Time-saving: Quick and easy access to your balance saves you from unnecessary hassle.
- Enhanced convenience: Check your balance anytime, anywhere, using multiple methods.
Pros and Cons
Pros:
- Multiple options available: Choose the most convenient method for your needs.
- Real-time information: Get the latest balance update in a matter of seconds.
- Easy to use: All balance checking methods are user-friendly and straightforward.
Cons:
- USSD and SMS fees may apply: Check with StarHub for any applicable charges.
- Internet access required for app: The My StarHub app requires an active internet connection.
- Limited details: Some balance checking methods may not provide detailed usage information.
Table 1: Comparison of Balance Checking Methods
| Method | Convenience | Real-Time Update | Cost |
|---|---|---|---|
| My StarHub App | High | Yes | Free |
| USSD Code | High | Yes | May apply |
| SMS | Medium | Yes | May apply |
| Online Account Management | Low | Yes | Free |
Table 2: USSD Codes for Balance Check
| Service | USSD Code |
|---|---|
| Mobile | *121# |
| Broadband | *100# |
| Prepaid | *100# |
Table 3: SMS Keywords for Balance Check
| Service | SMS Keyword |
|---|---|
| Mobile | BAL |
| Broadband | BAL |
| Prepaid | BAL |
Table 4: Common Balance Checking Mistakes
| Issue | Cause | Solution |
|---|---|---|
| No balance information displayed | Incorrect USSD code or SMS keyword | Use the correct USSD code or SMS keyword. |
| SMS fails to send | Insufficient credit | Top up your account. |
| App not loading | Internet connection problem | Connect to a stable internet connection. |
Conclusion
StarHub offers a wide range of options to check your account balance, empowering you to stay connected and manage your expenses effectively. Whether you prefer the convenience of the My StarHub app, the simplicity of USSD codes, or the accessibility of SMS, there’s a method to suit every need. Remember to check your balance regularly to avoid surprises and ensure you’re making the most of your StarHub services.
