Step-by-Step Guide to Replacing Your NTUC Card
Losing your NTUC card can be a frustrating experience. Not only do you lose access to your LinkPoints, but you also lose the convenience of using your card to make purchases at NTUC FairPrice stores and other partner outlets.
The good news is that replacing your lost NTUC card is a relatively simple process. Here are the steps you need to follow:
1. Report Your Card Lost
The first thing you need to do is report your card lost to NTUC FairPrice. You can do this by calling the NTUC FairPrice Customer Service Hotline at 1800-727-3838 or by visiting the nearest NTUC FairPrice store.
When you report your card lost, you will need to provide the following information:
- Your name
- Your NRIC number
- Your contact information
- The date and location where you lost your card
2. Request a Replacement Card
Once you have reported your card lost, you can request a replacement card. You can do this by calling the NTUC FairPrice Customer Service Hotline at 1800-727-3838 or by visiting the nearest NTUC FairPrice store.
When you request a replacement card, you will need to provide the following information:
- Your name
- Your NRIC number
- Your contact information
- The date and location where you lost your card
- The type of replacement card you want (standard or premium)
3. Pay the Replacement Fee
There is a replacement fee for lost NTUC cards. The fee is S$5 for a standard replacement card and S$10 for a premium replacement card. You can pay the replacement fee by cash, NETS, or credit card.
4. Receive Your Replacement Card
Your replacement card will be mailed to you within 7-10 business days.
Tips for Replacing Your Lost NTUC Card
Here are a few tips for replacing your lost NTUC card:
- Report your card lost as soon as possible. This will help to prevent unauthorized use of your card.
- Keep a record of the date and location where you lost your card. This information will be helpful when you report your card lost and request a replacement card.
- Be prepared to pay the replacement fee. The replacement fee is S$5 for a standard replacement card and S$10 for a premium replacement card.
- If you have any questions about replacing your lost NTUC card, please contact NTUC FairPrice Customer Service at 1800-727-3838.
FAQs About Replacing Your Lost NTUC Card
Q: How long does it take to get a replacement NTUC card?
A: Your replacement card will be mailed to you within 7-10 business days.
Q: How much does it cost to replace a lost NTUC card?
A: The replacement fee is S$5 for a standard replacement card and S$10 for a premium replacement card.
Q: What information do I need to provide when I report my card lost?
A: You will need to provide the following information when you report your card lost:
- Your name
- Your NRIC number
- Your contact information
- The date and location where you lost your card
Q: What information do I need to provide when I request a replacement card?
A: You will need to provide the following information when you request a replacement card:
- Your name
- Your NRIC number
- Your contact information
- The date and location where you lost your card
- The type of replacement card you want (standard or premium)
Q: Can I use my lost NTUC card to make purchases?
A: No, you cannot use your lost NTUC card to make purchases. Once you report your card lost, it will be deactivated.
