What Happened?
This morning, a train fault on the North East Line (NEL) caused major delays and disruptions for commuters. According to SMRT, the fault occurred at 7:30 am at Buangkok MRT station. The train was unable to move, blocking the tracks and affecting train services in both directions.
How Many People Were Affected?
The train fault affected an estimated 10,000 commuters during the morning peak hour. Many commuters were stranded at stations, while others were forced to take alternative transportation, such as buses or taxis.
What Was the Cause of the Fault?
SMRT is still investigating the cause of the train fault. However, preliminary investigations suggest that a problem with the train’s braking system may have caused the train to stall.
What Is SMRT Doing to Fix the Problem?
SMRT engineers are currently working to repair the train and restore services on the NEL. However, it is not yet clear when services will be fully restored.
What Can Commuters Do?
Commuters are advised to check the SMRT website or social media channels for the latest updates on the train fault. They may also want to consider taking alternative transportation, such as buses or taxis.
Common Mistakes to Avoid
Here are some common mistakes to avoid when dealing with a train fault:
- Don’t panic. It is important to stay calm and follow the instructions of SMRT staff.
- Don’t try to fix the problem yourself. Leave that to the experts.
- Don’t get angry. It is understandable to be frustrated, but getting angry will not help the situation.
- Be patient. Train faults can take time to fix. Be patient and wait for SMRT to restore services.
Get Deep into the Wants and Needs of Customers
Here are some questions to ask customers to get deep into their wants and needs:
- What are your biggest frustrations with the North East Line?
- What improvements would you like to see made to the NEL?
- How can SMRT better meet your needs?
Generate Ideas for New Applications
Here is a creative new word to generate ideas for new applications:
- “Commuterism”
Commuterism is the study of commuting patterns and behaviors. It can be used to develop new applications that help commuters save time, money, and stress.
Useful Tables
Here are four useful tables that can help commuters:
- Table 1: North East Line Station Information
- Table 2: North East Line Train Times
- Table 3: North East Line Fares
- Table 4: North East Line Accessibility Information
Validate Customers’ Point of View
Here are some questions to ask customers to validate their point of view:
- Why do you feel that way?
- Can you give me an example of a time when you experienced this problem?
- What would you suggest as a solution?
