Ever found yourself wondering if you can return your EZ-Link card? The answer is yes, but there are a few things you need to know first.
EZ-Link Card Refund Policy
EZ-Link cards are a convenient way to pay for public transport in Singapore. They can be used on buses, trains, and even taxis. However, there may come a time when you no longer need your EZ-Link card.
If you’re wondering if you can return your EZ-Link card, the answer is yes. You can return your EZ-Link card to any TransitLink Ticket Office or Passenger Service Centre. However, there are a few things you need to keep in mind:
- You must return your EZ-Link card within 30 days of purchase. After 30 days, you will not be able to return your card.
- You must have your original receipt. Without your original receipt, you will not be able to return your card.
- You will receive a refund for the remaining balance on your card. The refund will be credited to your bank account within 7-10 business days.
EZ-Link Card Refund Exceptions
There are a few exceptions to the EZ-Link card refund policy. You will not be able to return your EZ-Link card if:
- The card has been used. Once you have used your EZ-Link card, it cannot be returned.
- The card is damaged. If your EZ-Link card is damaged, you will not be able to return it.
- The card has been reported lost or stolen. If you have reported your EZ-Link card lost or stolen, you will not be able to return it.
Alternatives to Returning Your EZ-Link Card
If you do not meet the criteria to return your EZ-Link card, there are a few other options available to you:
- Sell your EZ-Link card. You can sell your EZ-Link card to a friend or family member. However, you will not be able to get a refund for the remaining balance on your card.
- Donate your EZ-Link card. You can donate your EZ-Link card to a charity. The charity will be able to use the card to help people in need.
- Keep your EZ-Link card. You can keep your EZ-Link card as a souvenir. However, you will not be able to use the card to pay for public transport.
Tips for Returning Your EZ-Link Card
If you are returning your EZ-Link card, here are a few tips to make the process easier:
- Make sure you have your original receipt.
- Go to a TransitLink Ticket Office or Passenger Service Centre during business hours.
- Be prepared to wait in line.
- Have your EZ-Link card and your original receipt ready.
- Be polite and respectful to the customer service representative.
Conclusion
Returning your EZ-Link card is a simple process. However, there are a few things you need to keep in mind. By following the tips above, you can make the process easier and faster.
