Post Office Closure: Ang Mo Kio Central Branch to Shut Down in 2025
Singapore, 2023 – Singapore Post (SingPost) has announced the closure of its Ang Mo Kio Central Post Office branch in 2025, part of a wider restructuring plan to optimize its network and meet evolving customer needs.
Reasons for Closure
SingPost cited several factors contributing to the branch closure:
- Declining Foot Traffic: The Ang Mo Kio Central branch has experienced a significant decline in customer visits in recent years due to the rise of online services and the availability of alternative postal options.
- Shifting Customer Preferences: Customers are increasingly opting for convenient services such as home or office delivery and self-collection at postal lockers.
- Cost Optimization: Maintaining a physical branch with limited customer traffic is no longer cost-effective for SingPost, especially in a highly competitive postal market.
Impact on Customers
The closure of the Ang Mo Kio Central branch will affect customers who rely on its services, including postal and financial transactions. SingPost has stated that it will work with affected customers to facilitate a smooth transition to other postal branches or alternative service channels.
Alternative Service Options
Customers can access postal services through the following alternative channels:
- Nearby Post Offices: The closest post offices to the Ang Mo Kio Central branch are Thomson Post Office (1.2 km away) and Bishan Post Office (1.3 km away).
- Self-Collection Lockers: SingPost operates a network of postal lockers located in convenient locations across Singapore. Customers can collect their parcels from these lockers at any time of day or night.
- Doorstep Parcel Delivery: SingPost offers home or office delivery services for both domestic and international parcels.
- Online Postal Services: Customers can access a range of postal services online, including purchasing postage, tracking parcels, and managing their SingPost accounts.
Future of Postal Services
The closure of the Ang Mo Kio Central branch reflects the evolving nature of postal services in Singapore. SingPost has emphasized that it remains committed to providing essential postal services to the community but will need to adapt to changing consumer preferences and technological advancements.
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Singapore Post to Close Ang Mo Kio Central Branch in 2025: Restructuring Postal Network for the Future
Tables
Table 1: Postal Service Usage Statistics
| Year | Total Parcels Delivered (Domestic) | Total Parcels Delivered (International) | Foot Traffic in Post Office Branches |
|---|---|---|---|
| 2018 | 30 million | 2 million | 5 million |
| 2019 | 35 million | 2.5 million | 4.8 million |
| 2020 | 40 million | 2.7 million | 4.2 million |
| 2021 | 45 million | 2.9 million | 3.9 million |
| 2022 | 50 million | 3.1 million | 3.6 million |
Table 2: Customer Service Channel Usage Trends
| Service Channel | 2018 (%) | 2019 (%) | 2020 (%) | 2021 (%) | 2022 (%) |
|---|---|---|---|---|---|
| Physical Post Offices | 70 | 65 | 55 | 45 | 35 |
| Self-Collection Lockers | 15 | 20 | 25 | 30 | 35 |
| Doorstep Parcel Delivery | 10 | 12 | 15 | 20 | 25 |
| Online Postal Services | 5 | 8 | 10 | 15 | 20 |
Table 3: Singapore Post Revenue Breakdown by Segment
| Segment | 2018 (%) | 2019 (%) | 2020 (%) | 2021 (%) | 2022 (%) |
|---|---|---|---|---|---|
| 45 | 40 | 35 | 30 | 25 | |
| Parcels | 35 | 40 | 45 | 50 | 55 |
| Logistics | 10 | 12 | 15 | 17 | 20 |
| Financial Services | 10 | 8 | 7 | 6 | 5 |
Table 4: Postal Service Market Share in Singapore
| Postal Provider | 2018 (%) | 2019 (%) | 2020 (%) | 2021 (%) | 2022 (%) |
|---|---|---|---|---|---|
| Singapore Post | 65 | 62 | 60 | 58 | 56 |
| Ninja Van | 15 | 17 | 19 | 21 | 23 |
| Shopee Xpress | 10 | 12 | 14 | 16 | 18 |
| DHL Express | 5 | 4 | 4 | 3 | 3 |
| Other | 5 | 5 | 3 | 2 | 1 |
