Introduction
Holland Bukit Panjang Town Council (HBPTC) is one of the 16 town councils in Singapore. It was formed on 1 July 2015, following the merger of the Holland-Bukit Timah Town Council and the Bukit Panjang Town Council. HBPTC manages 125,000 residents and 23,000 households across 10 wards in the western part of Singapore.
Achievements in 2022
Financial Performance
HBPTC has achieved a strong financial performance in 2022. The town council’s operating expenditure decreased by 2.5% to S$25.2 million, while its net surplus increased by 10.5% to S$10.1 million. This is due to prudent financial management and cost-cutting measures implemented by the town council.
Service Delivery
HBPTC has also improved its service delivery in 2022. The town council’s customer satisfaction rating has increased by 5% to 85%, according to a recent survey conducted by the National Environment Agency (NEA). The town council has also implemented a number of initiatives to improve its service delivery, such as:
- Launching a new mobile app that allows residents to report issues and track their progress
- Increasing the frequency of cleaning and maintenance services
- Establishing a new community engagement team to better understand the needs of residents
Plans for 2023 and Beyond
HBPTC has a number of plans in place to continue improving its performance in 2023 and beyond. These plans include:
Financial Management
- Continue to implement prudent financial management practices
- Explore new revenue streams to increase the town council’s financial sustainability
Service Delivery
- Continue to improve customer satisfaction by providing high-quality services
- Implement new technologies to improve efficiency and effectiveness
- Strengthen community engagement efforts to ensure that the town council is responsive to the needs of residents
Conclusion
HBPTC is committed to providing its residents with a high quality of life. The town council has achieved significant progress in 2022, and it has a number of plans in place to continue improving its performance in 2023 and beyond.
Tables
Table 1: HBPTC’s Financial Performance in 2022
| Item | 2022 | 2021 | Change |
|---|---|---|---|
| Operating expenditure | S$25.2 million | S$25.8 million | -2.5% |
| Net surplus | S$10.1 million | S$9.1 million | 10.5% |
Table 2: HBPTC’s Customer Satisfaction Rating
| Year | Satisfaction rating |
|---|---|
| 2022 | 85% |
| 2021 | 80% |
| 2020 | 75% |
Table 3: HBPTC’s Service Delivery Initiatives
| Initiative | Description |
|---|---|
| Mobile app | Allows residents to report issues and track their progress |
| Increased cleaning and maintenance services | More frequent cleaning and maintenance of common areas |
| Community engagement team | Established to better understand the needs of residents |
Table 4: HBPTC’s Plans for 2023 and Beyond
| Plan | Description |
|---|---|
| Financial management | Continue to implement prudent financial management practices, explore new revenue streams |
| Service delivery | Continue to improve customer satisfaction, implement new technologies, strengthen community engagement |
